Terms and Conditions
1. These terms and conditions (“Terms and Conditions”) shall apply to the COMO HOLIDAY Wishing Tree (Lucky Draw”) organised by COMO Pte Ltd (“COMO”).
2. By registering or taking part in this Lucky Draw, you agree to be bound by these Lucky Draw Terms and Conditions and the decisions of COMO in relation to and in connection with this Lucky Draw.
3. The COMO HOLIDAY Wishing Tree promotion starts on 24 November 2023, 09:00 and ends on 24 December 2023, 22:00. (“Lucky Draw Period”).
4. COMO reserves the right to change the Lucky Draw Period at its sole discretion.
5. You must be 18 years and above (as of the start of the Lucky Draw Period) to participate in the Lucky Draw (“Participant(s)”).
6. The following categories of people are not eligible to participate in the Lucky Draw:
i) All permanent and/or contract employees (“Employees”) of the COMO Group of Companies and their immediate family members (spouses, children, parents, brothers and sisters) (“Immediate Family Members”).
ii) All agencies and/or service providers engaged by COMO for this Lucky Draw (including but not limited to advertising agencies, PR agencies, creative agencies, printing companies, event management agencies and any persons assisting or who are involved in the Lucky Draw) and their Employees and Immediate Family Members.
7. COMO has the absolute discretion to determine the eligibility of Participants. Such determination shall be final and conclusive and COMO is not obliged to give any reason for its determination.
Allocation of COMO HOLIDAY Wish Tag (“Lucky Draw Entry Form”)
8. Participants will be given one (1) Lucky Draw Entry Form with every two (2) receipts obtained at any two (2) different COMO participating outlets, issued between 24 November 2023, 09:00 and 24 December 2023, 22:00. For the full list of COMO participating outlets, refer here.
9. Only valid Lucky Draw Entry Forms are eligible for participation in the Lucky Draw.
10. COMO has absolute discretion to disqualify any Lucky Draw Entry Form that does not meet the criteria set out in these Terms and Conditions. Such determination is final and conclusive and COMO is not obliged to give any reason for its determination.
Use of Personal Information
11. By participating in the Lucky Draw, the Participants (including the Winners) are deemed to have consented to the collection, use and disclosure of his/her name and contact information by the COMO Group of Companies. As part of compliance requirements, each winner’s full name and the last four digits of the winner’s contact number will be published on the comogroup.com website.
12. The decisions of COMO on all matters relating to or in connection with the Lucky Draw are final, conclusive and binding. COMO shall not be obliged to give any reason or enter any correspondence with any person on any matter concerning the Lucky Draw.
13. COMO reserves the right at any time in its sole and absolute discretion to determine and/or amend or vary these terms and conditions without prior notice, including but not limited to cancelling, extending, terminating or suspending this Lucky Draw, the eligibility terms and criteria, the selection and number of winners, and the timing of any act to be done, and all Participants shall be bound by these amendments.
14. COMO shall not be responsible for any injury, loss or damage suffered as a result of, or in connection with the Lucky Draw and/or redemption or use of the Prizes howsoever arising, including but not limited to, fulfillment of the prize(s), any error in computing chances, any breakdown or malfunction in any computer system or equipment, any notice which is misdirected and/or lost on the internet, loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party including third parties howsoever arising whether in contract, tort, negligence or otherwise. For the avoidance of doubt, cancellation, termination or suspension by COMO of this Lucky Draw shall not entitle any party to any claim or compensation against COMO for any and all losses or damage suffered or incurred as a direct or indirect result of the act of cancellation, termination or suspension.
15. In the event of any inconsistency between these Terms and Conditions and any advertising, promotional, publicity and other materials relating to or in connection with the Lucky Draw, these Terms and Conditions shall prevail.
16. The Lucky Draw and these Terms and Conditions shall be governed by the laws of the Republic of Singapore and all Participants (including the Winners) are deemed to have agreed to submit to the exclusive jurisdiction of the Singapore Courts.
17. Subject to these Terms and Conditions, to be eligible to participate in the Lucky Draw, every Lucky Draw Entry Form is considered valid only when:
i) it is submitted together with two (2) receipts obtained from any two different COMO participating outlets during the Lucky Draw Period.
ii) the submitted receipts have been validated by the COMO representative at any of the three (3) redemption locations —COMO Orchard, COMO Dempsey and VOCO.
18. With every one (1) Lucky Draw Entry Form, each Participant is eligible for one (1) chance to enter the Lucky Draw to stand an opportunity to receive one of the gifts in The Wishing Tree Gift List (“Prizes”).
19. COMO reserves the right to, at any time and in its sole and absolute discretion, replace and/or substitute any of the Prizes with any other item of a similar value.
20. There will be twenty-one (21) Lucky Draw winners in total. The winners of the Lucky Draw (“Winners”) will be drawn at random at 6B Orange Grove Road, Singapore 259332 (“COMO House”), after the Lucky Draw qualifying period ends.
21. All Winners shall be notified via email, as submitted in the Lucky Draw Entry Form, by 30th December 2023.
22. If a Winner fails to produce the required personal identification documents (NRIC or passport), his/her respective Prize will be forfeited (without any liability on the part of COMO to any person).
23. Prizes that are not redeemed within thirty (30) calendar days from the date when the notification email was sent will be forfeited. No correspondence or claims will be entertained in the event of such forfeiture. A Participant whose prize has been forfeited shall not be entitled to any payment or compensation whatsoever from COMO.
24. Reserve winner(s) will be drawn to replace any winner(s) subsequently disqualified.
25. If COMO discovers that a Winner was not entitled to participate or if a Winner is subsequently disqualified from participating in the Lucky Draw, COMO may at its discretion forfeit the Prize, reclaim it and then choose an eventual winner from the reserve winner list or donate the Prize to an approved charitable organisation of COMO’s choice.
Prize Redemption and Usage
26. Prizes are non-transferable, non-exchangeable for cash, credits or any other item or otherwise, either partially or wholly.
27. Any unused value in the Prize will be forfeited. Partial voucher utilisation is not allowed.
28. Prizes are not valid with other promotions or discounts. Vouchers do not earn Comocredits when used.
29. Prize winners are responsible for additional costs not specified as part of the Prize.
30. Prize validity cannot be extended.
31. Vouchers are verified upon presentation. COMO accepts no responsibility for vouchers lost, stolen or damaged, and such vouchers shall not be refunded or replaced.
32. Prize acceptance includes allowing COMO to use the Winner’s name and image for publicity on our website and social media platforms without further compensation or notification.
33. COMO reserves the right to amend the terms and conditions on the use of vouchers.
Prize by COMO Hotels and Resorts
Enjoy a 3D/2N stay in the COMO Suite at the new COMO Metropolitan Singapore. This spacious 2-bedroom suite with ensuite bathrooms is equipped with a generous living and dining area. Located at the top floors, the COMO Suite offers panoramic city views.
Exclusive to suites only, you have the option to install the SleepHub alongside complementary sleep essentials from COMO Shambhala to ensure your best sleep awaits. Includes complimentary breakfast for four and sunset beverages at the poolside.
- Reservations at COMO Metropolitan Singapore ([email protected]) will facilitate a reservation for this stay.
- Blackout dates apply.
- Valid until 30th November 2024.
Prize by COMO Lifestyle (Dining)
Indulge in dining experiences worth S$1,000 at any COMO restaurant of your choice. From a Michelin-starred Peranakan spread at Candlenut, to an authentic tempura dinner at Ippoh Tempura Bar by Ginza Ippoh and freshly baked patisserie from Cedric Grolet Singapore, relish exceptional culinary experiences by COMO. Includes priority reservations with a personal concierge.
- This prize includes dining vouchers worth $1,000, with priority access to reservations with a personal concierge.
- The prize is valid for six months from 1 January 2024 till 30 June 2024. No extension will be allowed. The prize is applicable for dine-in at Candlenut, Cédric Grolet Singapore, COMO Cuisine, COTE Korean Steakhouse, Ippoh Tempura Bar by Ginza Ippoh, Pangium, The Dempsey Cookhouse and Bar, and Torno Subito Singapore. (It is not applicable to Culina at COMO Dempsey, SuperNature, Glow, and AT feast.)
- The personal concierge will facilitate the reservation(s) at the restaurant(s) of your choice, up to 3 reservations at the restaurants listed above. All reservations must be made in advance to ensure availability at the restaurant of your choice.
- The prize includes dining vouchers valued at $1,000, in denominations of $100 per voucher.
- Multiple vouchers may be used in a single transaction. However, each voucher is only valid for single-use, and cannot be exchanged for cash.
- The voucher(s) must be presented at the point of payment.
- The vouchers are not valid for online use.
- The vouchers are subject to verification at the time of presentation. COMO Lifestyle Pte Ltd accepts no responsibility for vouchers lost, stolen or damaged, and such vouchers shall not be refunded or replaced.
- COMO Lifestyle Pte Ltd reserves the right to amend the terms and conditions on the use of vouchers.
Prize by COMO Lifestyle (Dining)
An exclusive invitation for two, be amongst the first to experience the highly-anticipated grand opening of COTE Korean Steakhouse – a Michelin-starred marque in New York City and Miami – at COMO Orchard in January 2024. Includes a special dinner for two worth S$800.
- This invitation is extended to the winner and a guest.
- In the event that the winner is unable to attend the occasion, the invite may be transferrable. However, COTE Korean Steakhouse must be notified of this transfer prior to the event.
- The prize cannot be exchanged for cash, or converted to other experiences.
- COTE Korean Steakhouse reserves the right to vary the content, and terms and conditions on the prize.
Prize by Culina
Relish the Gourmand Selection gift box from Culina at COMO Dempsey, worth $1,000. Celebrate the simple pleasures of good food at home and elevate your home entertaining experience with carefully sourced, finely curated produce from around the world.
- Redemption of the prize is valid from 1 January 2024 to 31 January 2024. No extension will be allowed.
- The prize must be redeemed from Culina at COMO Dempsey, Blk 15 Dempsey Road Singapore 249675.
- Culina reserves the right to vary the terms and conditions on the prize.
Prize by SuperNature
SuperNature Discover a nutrition-guided wellness and consultative experience with our in-house naturopath and nutritionist at SuperNature in COMO Dempsey. Includes $380 worth of store credits
- A personal concierge will facilitate the booking of this session. Kindly inform the personal concierge at least 7 working days (excluding Saturday, Sunday and PH) in advance to arrange for the session with the in-house Nutritionist and Naturopath.
- The voucher is valid for use from 1 January 2024 to 31 March 2024. No extension will be allowed.
- The voucher is only valid for use at SuperNature at #01-01, Block 26 Dempsey Road Singapore 249686.
- The voucher is only valid for one-time redemption.
- No refund will be given if the purchase price is lower than the voucher value. SuperNature reserves the right to vary the terms and conditions on the use of this voucher.
- Product exclusions and other terms and conditions apply.
Prize by COMO Shambhala
Explore the new COMO Shambhala flagship in COMO Orchard, and experience a two-hour spa and wellness package for two plus a copy of The Pleasures of Eating Well by Christina Ong.
- Valid till 31 March 2024.
- Valid only at COMO Shambhala Singapore at COMO Orchard.
- This Prize must be utilised within the same day.
- Bookings/ reservations are subject to availability and must be made in advance. Please provide details and voucher number upon booking.
Prize by Club21
Enjoy a paid-for shopping spree worth S$2,000 and shop across brands such as Alaia, Khaite, Jil Sander, Stella McCartney at Club21, one of Singapore’s leading purveyors of luxury fashion.
- Voucher is not valid at Issey Miyake, BaoBao, Pleats Please, 1325, Sacai, Thom Browne and CDG Play.
Prize by Kids21
Discover the art of cooking and bonding as you team up with AT feast’s Head Chef for an unforgettable family culinary adventure of up to 8 people, worth $1,000. Discover the art of cooking and create cherished memories of you and your loved ones.
- Winner to contact firstname.lastname@example.org to make a booking for the class.
- Winner is required to make a booking at least 2 weeks in advance, and the date and studio will be subject to availability.
- The redemption must be made in 1 class and is valid for up to 8 people. (There will be no additional class for the balance.) For a group larger than 8, add-on charges will apply for the additional persons (calculated based on the selected dish) and is subject to venue capacity.
- The class is open to adults and/or children; those under 4 years old must be parent-accompanied.
- The dish selection with the head chef will be subject to an initial shortlist of dishes that the chef will recommend. (Dishes recommended are both adult and child-friendly.)
- The class will be approximately 3 hours, including time for dining in at the COOK studio after the group has completed their dishes.
- Validity for the redemption of this class is till 29 February 2024.
Prize by COMO Hotels and Resorts
Gain a 12-month VIP elite access to the rooftop Sky Bar and pool of the COMO Metropolitan Singapore. With this special privilege, you and your guest can enjoy these spaces normally reserved exclusively for hotel guests only.
- Access holder is allowed to bring a maximum of one guest to the Rooftop bar and pool. Guest is allowed entry only with the main access holder present.
Prize by Kids21
Experience the luxury of personal shopping and refreshments at the Kids21 flagship store at Marina Bay Sands, along with a $500 shopping voucher.
- Personal shopper experience session is limited to a maximum of one child and two accompanying adults, for 1.5 – 2 hours.
- Only valid at Kids21 The Shoppes at Marina Bay Sands.
- Voucher valid for use on full-priced items only. Brand exclusions apply.
- Only one voucher may be used per transaction.
- Kids21 reserves the right to change the terms and conditions without prior notice.
Prize by COMO
A pair of Category 1 tickets to the hottest concert in town.
- Tickets must be fully utilised and cannot be sold in exchange for cash. Como shall not bear responsibility if tickets are cancelled by the organiser due to violation of ticket holder rules by the prize winner.
- COMO will be not held responsible should the concert organiser cancel the event due to unforeseen circumstances.
- Tickets must be collected in person at a designated COMO establishment. Collection details will be provided to the winner via email after the Lucky Draw has been concluded.
Prize by Comoclub
Exclusive for Comoclub members: 10 additional winners will each receive 50,000 Comocredits.
- This Bonus (Bonus Prize) is open to the winners of “COMO Wishing Tree” who are registered members of the Comoclub Recognition Programme (“Comoclub”). (“Eligible Comoclubbers”).
- To qualify, Eligible Participants must have a registered Comoclub account.
- Unregistered Participants will not qualify for the bonus should they be a winner of the “COMO Wishing Tree”. Registration for the Comoclub Recognition Programme can be done at: https://www.comoclub.com/signup, and have to be signed up prior to 24 December, 2023, 2359 hours Singapore time.
- Eligible Comoclubbers must ensure email and mobile contact particulars are valid and in use for verification purposes. Particulars on the Comoclub account can be updated via the Comoclub Mobile Application for iPhone® or AndroidTM.
- There is no limit to the number of entries, but each Eligible Comoclubber is permitted to win only one Bonus Prize.
- The winning Comoclubber(s) must produce his or her email, phone number and a Comoclubber ID for verification purposes before the Bonus Prize is issued.
||No of Winners
||Up to Ten (10) Winners
- Bonus Prize collection is by 30 December 2023. If the winner of the Bonus Prize does not acknowledge the “COMO Wishing Tree” Prize he/she has won by the end of such stipulated period, COMO Club Pte Ltd (CCPL) reserves the right and has the absolute discretion to award the Bonus Prize to the next reserve winner drawn by CCPL.
- Any Bonus Prize unclaimed by 31 December 2023 will be forfeited and will be dealt with at the sole discretion of CCPL.
- By accepting the Bonus Prize, the Winner agrees to be photographed and allows CCPL to use his/her name and image for publicity purposes in connection with the Promotion without any further compensation and/or further notification.
- The results of the Bonus Prize winners will be published on the Comoclub website (https://www.comoclub.com/winners).
- Bonus Prize will be issued in whole to only one Comoclub account. In the event the winner holds multiple accounts regardless of different email and/or mobile number but represented by the same person, the winning Comoclubber will need to indicate the preferred account to receive the Bonus Prize issuance.
- Bonus Prize is non-transferable to another Comoclubber.
- Bonus Prize validity will be reflective of the Comoclubber’s respective tier at time of issuance; C1, C2 and C3 will have a 24 month validity from time of issuance; whilst C4, C5 and C6 will have a 36 month validity.
- All Bonus Prizes cannot be exchanged for cash, other denominations or other goods/services, and are subject to prevailing terms and conditions of use.
- CCPL reserves the right to, at any time and in its sole and absolute discretion, replace and/or substitute the Bonus Prizes(s) with any other item of its choosing.
- Any enquiries and redemptions regarding the Promotion should be directed to CCPL. Agents of the manufacturer, merchants and/or suppliers are not a participant in or sponsor of this promotion.
Participation and Personal Data
- By participating in this Promotion, Eligible Comoclubbers are subject to these Terms and Conditions. The Eligible Comoclubber shall consent and/or is deemed to have consented, to the collection, use, and disclosure of his/her Personal Data as set out in the clauses below, or as may be set out in any subsequent revised versions of the same:
- CCPL may disclose the Eligible Cardmember’s Personal Data in accordance with the provisions of the PDPA (including all subsidiary legislation made thereunder), or where otherwise required by law.
- The Eligible Comoclubber also agrees that CCPL may use the Personal Data to provide the Eligible Comoclubber with marketing materials relating to COMO Group-related promotions or any services available at any or all of the COMO Group Businesses from time to time (collectively, “Marketing Materials”). CCPL may transfer the Personal Data to the Specified Third Parties for the purpose of providing Marketing Materials to the Eligible Cardmember. CCPL will not disclose the Personal Data to other third parties for marketing by such third parties without the Eligible Comoclubber’s consent.
- The Eligible Comoclubber may require CCPL or any of the persons stated in Paragraph (b) not to use the Personal Data for direct marketing purposes, and in such an event, the said Comoclubber will no longer be eligible to participate in the “COMO Wishing Tree” Comoclub Bonus Comocredits. The Eligible Comoclubber may also choose to opt-out of receiving the Marketing Materials after the Promotion Period by writing in to the Comoclub Customer Service at [email protected] during its operating hours – Monday to Fridays, (public holidays excluded), between 9:00am to 6:00pm. The Eligible Comoclubber will cease to receive the Marketing Materials within thirty (30) days after receipt of his/her request to opt out.
Other Terms and Conditions
- CCPL shall not be responsible or liable for any claim, loss or damage whatsoever or however arising out of or in connection with the Promotion or the Comocredits awarded during the Promotion.
- For any further enquiries, please contact the Comoclub Customer Service at [email protected] , Monday to Friday (public holidays excluded), between 09:00 and 18:00.
- The terms and conditions for this Promotion may be revised from time to time at CCPL’s sole discretion without prior notice.
- CCPL’s decision on all matters relating to this Promotion shall be final and binding. CCPL reserves the right not to enter into any correspondence or communication with any party in relation to such decisions.